I Was Furious at their Customer Service

How I Stumbled on the BEST Way to Resolve a Problem with a Company That Messes Up -- Off Topic

Note from Connie: This is off topic but it can help so many of you to resolve bad customer service that I just had to post it.

How did I raise my voice to angrily declare my outrage and shock!

I simply had no choice.

I’d just returned from an empowering, butt-kicking, financial mastermind with Tony Robbins, and I was eagerly looking forward to implementing so many wonderful things.

And then with suitcase in hand, as I neared the door of my new place, I found that a vendor for one of my new had a delivery service dump five boxes right near my place.

I lost my cool.

For days, it was as if there was a sign saying, “Hey, the tenant isn’t home.”

Scared, I opened the door to my new place hoping that I wasn’t robbed.

You see, I’ve been robbed something like four or five times in three different cities (Chicago, New York City and northern California) over the years. So, I’m ultra careful these days.

There went calm, focused, excited Connie.

Instead, Connie the lion appeared out of nowhere. (I’m a Leo by the way.)

Yeah, I know that anger harms your heart, weakens your immune system and harms your health.

But I could have been robbed yet again.

I called the company to declare my outrage and their callous disregard for my safety.

Multiple phone calls later and the issue still unresolved, I hit on a fast, speedy, savvy way to resolve my customer service problem.

It was so simple and brilliant.


Find Out How to Keep Your Heart Healthy

Gab with the Gurus Presents Dr. Joel Kahn, America's Healthy Heart Doc

February is American Heart Month, and it’s time to talk about heart disease, which is the leading cause of death for men and women in the United States. Every year, one in four deaths are due to heart disease.

But heart disease often can be prevented by making healthy choices.

In this Gab with the Gurus Show, we talk to Dr. Joel Kahn, America’s Healthy Heart Doc, who practices a unique brand of Eastern and Western medicine.

Dr. Kahn, who is author of The Plant Based SolutionThe Whole Heart Solution and Dead Execs Don’t Get Bonuses. 

He is also founder of the Kahn Center for Cardiac Longevity, owner of GreenSpace Cafe in Royal Oak and Ferndale, Michigan and a professor at Wayne State University Medical School.

In our Gab with the Gurus Show, Dr. Kahn will tell you:

Do You Push Yourself Too Hard?

I Went to Too Many Events, Then Moved & Now I'm Sick With Pneumonia, Then Bronchitis!

I’m so eager to serve you this year, but, alas, I’m still home recovering from pneumonia, as I shared here when I shared my friend Angelika’s Chicken  Bone Broth recipe.

Although I’m a lot better, I still get weak quickly and easily. And I still don’t have any stamina to work out. Please note that next I got bronchitis, too!

What’s weird is that don’t fit into the at-risk categories so why did I get so darn sick?


Santa is a Huge Sugar Addict, Who Skips Self Care

Please Enjoy This Playful Post -- Fun, Quirky Thoughts While Stuck Home with Pneumonia

Santa Claus may embody cheerful generosity and innate goodness, but the beloved, jovial character has some serious health problems.

To begin, he is a huge sugar addict.

At every house he visits, the beloved gift-giver noshes on sugary, gluten-filled cookies that well-intentioned parents left for him.

Come to think of it, aren’t millions of us like Santa?

No wonder Santa can’t resist the sweet stuff.

Just think of Santa’s plight.


Is Sitting Killing You?

Will You Move More and Sit Less With Me?

Do you, like millions, sit for hours and hours?

Up until yesterday, I was one of those, who sat far too much.

You see, I’m writing this blog post while swaying my hips, doing squats, balancing on one foot after another, and/or dancing to cool music in front of my new awesome Standing Desk in my new place.

Bye-bye, back pain! Hello, happier, healthier, slimmer body.

No more sitting for hours on end while in the flow writing books, talks and blog posts.

You see, for all my intentions to be healthy and active, I’ve been naughty for years.

All that sitting has injured my back twice — we’re talking major pain — while I’ve been on deadline for my books, Sugar Shock and Beyond Sugar Shock.

Do you sit a lot as I did until quite recently?

If so, you need to learn about the deadly consequences.

Sitting can shorten your life — even if you exercise.


Off to Get Inspired, Intrigued & Challenged

Attended a Tony Robbins Conference to a Bulletproof Conference: Seeking to Serve You Better

Lately, I’ve been taking lots of time for me — so I can grow, heal and become better at serving you.

I’ve been in major planning mode so I can create a better future.

Just check out Abraham Lincoln’s quote to get an idea about what I mean.

In order to create an awesome future, I’ve been in conference-attending mode.

That’s why, last week and earlier this week, I attended the Tony Robbins Plat Relationship Event in Hawaii, at which I was introduced to some amazing, intriguing speakers and some intriguing ideas.

Now, after only a day of rest — during which I did some life coaching to get recertified and other projects — I’m headed out to the Bulletproof Biohacking Conference with Dave Asprey and many exciting speakers.

So tonight I need to get some zzzs so I can drive up early to Pasadena.

I invite you to think about your potentially glorious future, too.

You can create an awesome one in which you’ll find it easy to Crush Your Cravings for junk foods.

So please know that I’m off thinking about you often. In fact, soon on my Gab with the Gurus Show, I’ll be introducing you to some awesome products and people, who seek to help you to Get a Life that Rocks, as I like to put it.


I’m Doing a Crush Your Cravings™ Documentary!

Find Out How to Be in My Film if You Have Huge Cravings for Sugar, Carbs & Junk Foods

For nearly five years, I’ve been fascinated by the subject of cravings, because after 14-plus years of almost no cravings, Crazy Cravings viciously attacked me after my mother died, following what I now call My Bittersweet Last Year with Mom.

While finding and creating Cravings-Crushing tactics to shed the 21 pounds I gained while healing from PTSD, anxiety, grief, etc., I became furious, embarrassed, exasperated, upset, endlessly (it seemed) frustrated and then utterly fascinated by the subject of cravings.

Initially, it took me two years to get the courage to publicly confess to My Crazy Carb Cravings and my weight gain.

But since my relapse five years ago, I’ve been intrigued by cravings.

Since I’m a journalist by training, the questions have been pouring in:

Why did I get such utterly ferocious cravings (what I call Crazy Cravings) almost immediately after Mom passed away and after I’d stood by helplessly watching her fade away and get more and more angry and irrational?

In short, why did Crazy Cravings strike me with such intensity after My Bittersweet Last Year with Mom?

Sure enough, I discovered, people often gain weight after someone close to them dies. They do something that I call Heartbreak Bingeing™.

That led me to to speculate:  Does the  death of a loved one often lead to pigging out on carbs to stuff grief? (Fellow writer Carolyn Thomas had a similiar experience. )

What about divorce? Does that lead to weight gain or loss? (Turns out, both things can happen.)

Then I conducted five surveys of people on my mailing list to find out more about your experiences. Sure enough, certain patterns emerged.


Remembering the Amazing Louise Hay

The Five of Many Times Louise Hay Lifted Me Up Or Changed My Life (Your Motivating Monday)

Louise HayLately, I’ve been thinking a lot about the the amazing Louise L. Hay, who passed away August 30 at the age of 90.

It’s tough to describe the profound influence on me by this remarkable, trailblazing, positive-thinking woman, who I’ve had the pleasure of meeting four or five times over the past few years.

In fact, one of my fondest memories about Louise Hay is that I had the distinct honor to talk with her at her fabulous, private 85th birthday party in San Diego in 2012.

The stunning party was for Hay House authors, and I was sooooooooo thrilled, because my second book, Beyond Sugar Shock, was but two months away from reality by none other than Hay House, the publishing house I so admired.

(Unfortunately, my joy at becoming a Hay House author and talking with Louise was greatly clouded by the fact that my mother had recently been diagnosed with stage 4 cancer. (In fact, I’d just flown in to San Diego for Louise’s party after spending a heartbreaking week with with my dying mother. Later, I moved 3,000 miles, from the East Coast, to be with my Mom at the end of her life. But that’s another story.)

You, too, I imagine — if you’re into growing, reaching your potential and becoming the most wonderful person you can be — have been positively guided by Louise Hay.

All of us, thankfully, can still be guided by this legend  although Louise Hay is no longer on this earth.

By the way, if you don’t know much about Louise Hay, I urge you to find out now and I’m sure you’ll be inspired when you do that. For instance, do you know the following  three tidbits?

  1. Did  you know that Louise founded Hay House in her living room?
  2. Did you know that You Can Heal Your Life has sold 50 million copies?
  3. Did you know that Louise founded Hay in 1984 as a way to self-publish her first two books, Heal Your Body and You Can Heal Your Life ?
  4.  Did you know that when Louise got cancer that instead of doing and drugs, she “instead developed an intensive program of affirmations, visualization, nutritional cleansing, and psychotherapy” and that within six months, “she was completely healed of cancer?
  5. Did you know that Louise Hay spent years helping men with AIDs and in 1985, she began her famous support group, “The Hayride,” which, by 1998, grew to a weekly gathering of 800 people and had to moved to an auditorium in West Hollywood?
  6. Did you know that Hay House authors include many notables in the self-help movement, including Dr. Wayne Dyer, Joan BorysenkoDr. Christiane Northrup, and Doreen Virtue?

Just think: This amazing woman, who had been abused while younger, ultimately started a worldwide company, which is committed to delivering products and services that empower and educate the individual, while helping to heal our planet.”

Now, let me share four major times that Louise Hay has helped me in enormous ways.

Clear Clutter to Move Forward

Let Go to Pave the Way for Your Awesome Life & Success - Your Motivating Monday Message

If you’re getting over a trauma, sugar addiction or heartbreak, one of the best things you can do is to clear clutter.

Even your health can suffer if you become a pack rat.

But when you clear clutter, you can get:


It’s Time to Stand Up, Speak out & Serve

Cravings-Crushing Monday Feature: I'm Conquering My Fears to Speak to Serve You

The time has come for me to make a deep, dark, vulnerable admission.

I have a deep fear of public speaking. What’s more, I’m utterly terrified to do videos, especially posting them on YouTube.

public speaking tips

Unfortunately, my deep fear of public speaking — along with my preference to write and research in private, coach quietly via phone, enjoy peaceful time near the beach, hang out with one or a few close friends or loved ones — is preventing me from achieving my treasured mission and audacious goals, which is to inspire, guide and serve millions worldwide.

In short, my fear of both public speaking and doing videos is in direct opposition to my core beliefs, cherished dreams, and bold vision for the future.

Not giving enough talks is holding me back. And I’m fed up.

It’s high time for me to Stand Up, Speak out and Serve!

Is it time for you, too, to get out, speak and serve?

Since I”m now preparing and training to Speak to Serve™, I’ve decided to create a new column, in which I’ll periodically tell you about my speaking adventures and share insights and tips from heart-centered speakers and authors, who can help those of us with speaking fears. (For instance, I’ve already received wonderful help from the awesome Jeff Walker and Lisa Sasevich, whose tips I’ll share in future posts.)

Why am I finally making a public confession about my speaking fears? (more…)