I Was Furious at their Customer Service

How I Stumbled on the BEST Way to Resolve a Problem with a Company That Messes Up -- Off Topic

Note from Connie: This is off topic but it can help so many of you to resolve bad customer service that I just had to post it.

How did I raise my voice to angrily declare my outrage and shock!

I simply had no choice.

I’d just returned from an empowering, butt-kicking, financial mastermind with Tony Robbins, and I was eagerly looking forward to implementing so many wonderful things.

And then with suitcase in hand, as I neared the door of my new place, I found that a vendor for one of my new had a delivery service dump five boxes right near my place.

I lost my cool.

For days, it was as if there was a sign saying, “Hey, the tenant isn’t home.”

Scared, I opened the door to my new place hoping that I wasn’t robbed.

You see, I’ve been robbed something like four or five times in three different cities (Chicago, New York City and northern California) over the years. So, I’m ultra careful these days.

There went calm, focused, excited Connie.

Instead, Connie the lion appeared out of nowhere. (I’m a Leo by the way.)

Yeah, I know that anger harms your heart, weakens your immune system and harms your health.

But I could have been robbed yet again.

I called the company to declare my outrage and their callous disregard for my safety.

Multiple phone calls later and the issue still unresolved, I hit on a fast, speedy, savvy way to resolve my customer service problem.

It was so simple and brilliant.

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I Was So Ashamed and Embarrassed

Wow, You Related! Read Some of Your Confessions, Then Share Your Tale, Too

Wow, you so related to my tale of shame, embarrassment and self disgust when processed carbs had me under their control.

You knew exactly what I meant when I said that those toxic carbs (movie popcorn, corn snacks and other chips) cast a spell on me.

You, too, have felt Crazy Cravings™, which have led you, too, to do so much Heartbreak Bingeing™ that you gained a lot of weight quickly.

A little history is in order. Recently, I confessed to the thousands of people on my mailing list, which you, too, can join that back in late 2012 to mid-2013 after the death of my Mom and the grueling last year with her, during which my cancer-ridden mother inadvertently angrily abused, belittled and betrayed me, I mindlessly rushed to nutrient-poor quickie carbs. Months later, I’d gained 21 pounds.

At last, four-plus years later, I have the courage to easily confess to my extended Carb Relapse without shedding a tear, getting choked up or feeling mortified. I’m now vulnerably but confidently confessing that for some six months after Mom left this earth that I mindlessly, powerlessly shoveled processed carbs into my mouth with an irrational fury and velocity and completely blew my diet.

After coming back from an awesome Tony Robbins mastermind, I felt moved to write to the confessed to my list.

Read some comments I received from people who felt fed up with having sugar or carb relapses. I’m only using first names to protect the people, who’ve slipped with sugar or carbs.

One email was more poignant than the next. Linda wrote:

Hello Connie,

Thank you for being truthful and honest with your readers. 

I have been on a detox diet, lost a bunch of weight and am now trying to figure out my new eating.

Unfortunately, I am a sucker for free food. 

Yesterday I was at a wine tasting fundraiser and overate because there was food that I hadn’t had in a long time and “wouldn’t be able to eat again.” Tonight I went to a networking event and the same thing happened. 

You would think I lived in a 3rd world country with no access to good food. (Note from Connie: My emphasis.)

FOMO, feeling deprived, feeling like I deserved it……., all feelings that I didn’t know how to handle.

I’m terribly afraid that my hard work will be undone. This all or nothing thinking has got to go!

Would love to hear how you got back on track. Thank you!

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What the Heck Should You Eat?

Guest Post from Dr. Mark Hyman -- Catch Dr. Hyman on my Gab with the Gurus Podcast

Message from Connie: Special thanks to Dr. Mark Hyman, author of the new book, What the Heck Do I Eat? Dr. Hyman, a 10-time # 1 New York Times bestselling author, who is dedicated to tackling the root causes of chronic disease by harnessing the power of Functional Medicine to transform healthcare. He is medical director at Cleveland Clinic’s Center for Functional Medicine and founder of The UltraWellness Center.

Join us on my Gab with the Gurus Show on Mon., Feb. 26 (at 12:00 pm PT/ 3:00 pm ET), when Dr. Hyman will tell you how the food industry plots to make you a “a heavy user”; how you’re being fooled by so-called healthy foods; how to save money eating healthily an what to eat to have vibrant health. Now here’s his post:

“Most Americans don’t eat food anymore. They eat factory-made, industrially produced food-like substances – what I call Frankenfoods—that contain things like trans fats, high-fructose corn syrup (HFCS), monosodium glutamate (MSG), preservatives, pesticides, and antibiotics.

“Today’s industrial food-like substances have hijacked our taste buds and brain chemistry. Food giants have taste institutes, where they hire cravings experts to identify the `bliss points’ of foods to create `heavy users.’

“Our industrial food system, sponsored and supported by our government policies, has taken over our bodies, minds, and souls. Most of us have no clue. And worse, most of us blame ourselves for our bad habits, cravings, and weight gain.

“Even so-called healthy foods are hijacking our health. Manufacturers know that we’re becoming more health-conscious, and they’re staying three steps ahead of us. Most `healthy’ foods today are owned by big-food manufacturers. (more…)

Live Fully Today to Crush Your Cravings

Get Your Free Sweet Freedom Strategy Session with Me so You Can Break Free with Glee™

I love learning about you. Recently, because I’m now Celebrating 20 Years Sugar-Free, I’ve been offering complimentary Sweet Sugar Freedom Strategy Sessions with people all over the world.

One thing that’s struck me is how sad, helpless and angry at themselves sugar and carb addicts are when they feel trapped by their powerful urges for junk foods.

They feel ruled by what I call Crazy Cravings™ — mostly for sugar and carbs.

Because of their cravings, sugar and carb addicts are just not enjoying life as much as they’d like or as much as they could.

Your sugar or carb cravings can rob you of your power, joie de vivre and zest for life.

That’s why I’m so committed to helping people Crush their Cravings, especially during this, my 20th Year Sugar-Free.

Want my help to Break Free with Glee™?

Get your complimentary Sweet Sugar Freedom Strategy Session with me.

Email me here and I or my Sweet Assistant Erika will be in touch to schedule your free Sweet Sugar Freedom Strategy Session.

Find Out How to Keep Your Heart Healthy

Gab with the Gurus Presents Dr. Joel Kahn, America's Healthy Heart Doc

February is American Heart Month, and it’s time to talk about heart disease, which is the leading cause of death for men and women in the United States. Every year, one in four deaths are due to heart disease.

But heart disease often can be prevented by making healthy choices.

In this Gab with the Gurus Show, we talk to Dr. Joel Kahn, America’s Healthy Heart Doc, who practices a unique brand of Eastern and Western medicine.

Dr. Kahn, who is author of The Plant Based SolutionThe Whole Heart Solution and Dead Execs Don’t Get Bonuses. 

He is also founder of the Kahn Center for Cardiac Longevity, owner of GreenSpace Cafe in Royal Oak and Ferndale, Michigan and a professor at Wayne State University Medical School.

In our Gab with the Gurus Show, Dr. Kahn will tell you:
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Celebrating 20 Years Sugar-Free

Let Me Help You, Too, Reach Sweet Sugar Freedom

I just couldn’t contain my excitement or wait any longer to make my big, sweet announcement.

Woo Hoo! It’s with great joy, tremendous pride and awesome peace of mind that I’m here to tell you that I’m now celebrating 20 Years Sugar-Free.

Although my actual anniversary date is two months away (on April 15), I feel that I can confidently announce now. At this point, it’s a no-brainer that be eating right for the next two months.

If you’re on the fence about whether or not to kick sugar, consider some of the many, truly amazing benefits that I received: (more…)

Sugar Shock World Summit Scheduled

Save the Date: Oct. 15 to 22, 2018

It’s my pleasure to announce that the first Sugar Shock World Summit — which was previously called the Sugar World Summit — will take place from Oct. 15 to 22, 2018.

This free event is scheduled to start right before what I call Sugar Overload Day, or Halloween.

Although Halloween is an doesn’t take place around the world, October to December marks the Season of Sugar Overload in just about every civilized country, from the United States to Great Britain to Australia.

During those two months, millions mindlessly stuff sweets and processed carbs — from candy canes to candied yams — into their poor bodies. All that carb garbage (carbage, as I call it) can pave the way for sugar and carb gorgers to get hypoglycemia, type 2 diabetes, heart disease, many other diseases and possibly an early death. (more…)

Everything is Working Out

Shareable Quote from Louise Hay

Today, I invite you to get inspired by the late Louise Hay, who offers a positive outlook on what’s been happening with you.

This is one of my favorite quotes from her.

I hope it motivates you as much as it motivates me.

Share this Louise Hay quote with your favorite peeps and loved ones.

Your Smartphone is Making You Stupid

Your Motivating Monday

Are you one of some 2 billion cell phone users, who talk, touch or swipe your cell phone 2,617 times a day? (Yes that often, according to research.)

If so, then you’re probably addicted.

Smartphones hook people by using the same neural pathways as gambling and drugs.

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Let Sugar Go for a Sweeter Life

Today I invite you to at least think about how awesome life would be if you weren’t so attached to your favorite candies, cookies and chips.

Even if the idea feels overpowering to you now, just envision how you’d feel if you weren’t imprisoned by your dangerous habit.
Share this image with your friends and loved ones.